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Windsor Quay residents' group

Windsor Quay is a community in Butetown, Cardiff.

Customers told us:

They were concerned about the nearby development of private housing.

What we are doing:

We worked with customers to create a residents’ association and helped them to become a formally constituted group, with support for accessing finance for overheads.

We worked with the group Chair to foster a good relationship with First Port, the property manager for the new private housing development. This has reduced concerns as there is now open, meaningful communication between the contractors and local residents.

We were also pleased to support the group with community funding to bring people together for the Queen’s Jubilee street party, a Christmas lights gathering and other community events.

Overall, the residents’ association aims to:

  • Enable people to collectively voice any concerns
  • Bring the community together for events and celebrations
  • Keep people informed of local ongoing issues
  • Improve communication between residents and United Welsh’s housing management teams.