When you log in to the app, you’ll be shown any messages for your contract from United Welsh. You’ll then see the main menu with seven options.
This is where you can view any communication from United Welsh. You’ll see messages about your rent, community updates and any other activity on your account.
This area lists all your personal details and contract details. At the bottom of this section is three buttons:
- Thinking of leaving? This takes you to a short form where you can let us know if you’d like to leave move from your property
- Need some help? This takes you to a short form where you can let us know if there’s an issue you need assistance with
- Update my details: Here, you can update your details such as your telephone number or email.
Here you can see your account overview. You can view your current balance; a mini statement which includes the last few months’ activity on your account; you can make a payment online and also view your quarterly statements.
You can make an online payment directly into your account using various payment methods, including PayPal or by setting up a direct debit, by clicking on the ‘Make an online payment’ button.
This section has an ‘arrears payment plan’ function which will show you the affordability and timescale of your plan.
There is also a comprehensive budgeting tool to help manage your finances and stay on top of your rent.
In this section you can view your important documents relating to your contract.
Make a request for a change at home that requires landlord’s consent by filling in a short form.
Here you can not only request a repair from Celtic Horizons, but you can also find useful advice and information about various elements in your home to help you resolve issues.
You’ll find tips and advice, as well as details of how to contact Celtic Horizons if you smell gas or have an emergency.
You can also view any outstanding repairs you’ve reported and keep an eye on their progress.
Report anti-social behaviour
In this section you can report any anti-social behaviour you are experiencing to our team. There is also the option to upload photos and videos to evidence your complaint.
Jobs & training
Here you can get in touch with our dedicated Customer Employment team to access jobs and training support.