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Get in touch

If you have any questions or queries, we’re here to help. Below are the ways you can contact our friendly team who will be happy to assist you.

Webchat

Click the blue circle in the bottom right of the screen to talk to a member of the team on webchat.

Available 8.30am – 5pm, Monday to Friday.

Call

You can call us on 0330 159 6080 between 8.30am – 5pm, Monday to Friday.

Press 1 for repairs
Press 2 for payments
Press 3 to speak to our Customer Engagement team

Email

You can email us on tellmemore@unitedwelsh.com and we’ll get back to you as soon as we can.

Social media

You can send us a private message on Facebook and Twitter and our Customer Engagement team will get back to you. We use social media between 8.30am – 5pm, Monday to Friday, so please don’t use it to report an emergency repair.

Our homes for rent are allocated through Common Housing Registers in partnership with local authorities.

To rent a home, you need to be listed on the Common Housing Register with your local authority. Visit our Rent a home page to be directed to the housing team for your local authority area.

Sometimes, we also rent homes on behalf of private homeowners who don’t want the responsibility of being a landlord. When these homes become available, they will be advertised on our Facebook page.

Through our Harmoni Homes brand, we sell homes on the open market, or homes specifically for first time buyers or people wanting to own a home again.

This includes homes to buy through a Low Cost Home Ownership scheme such as Shared Equity, or Shared Ownership.

Visit harmonihomes.com to see what homes are for sale now.

To receive alerts for homes for sale in your desired area, register your interest on the harmoni homes list.

Celtic Horizons is a subsidiary of United Welsh, and they look after the repairs and maintenance of all the homes we provide.

You can book a repair through the United Welsh tenant app TED, or speak to the Celtic Horizons team on 0330 159 6080 (press 1).

Click on the blue webchat circle icon in the bottom right corner of the screen and our Customer Engagement team will be happy to help you.

If you haven’t already, please download the United Welsh tenant app TED where you can manage your tenancy information, your rent account, check your balance, make a payment and more.

 

Compliments, complaints and feedback

At United Welsh, we aim to always provide a great service to our tenants and customers.

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