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Celtic Horizons

Celtic Horizons is the award-winning asset management service for United Welsh, providing a customer-focused repairs and maintenance service for over 6,500 homes in South Wales. 

Delivered in partnership with Mears, Celtic Horizons is committed to high service standards for people to enjoy their homes and where they live. 

Report a repair

If you need a repair at home, it’s easy to report it.

Non-urgent repair requests can be made on your app TED. Simply click here to login or register if you haven’t already.

You can also call 0330 159 6080 and press 1, or email info@celtichorizons.co.uk


Text messaging system

Now when you have an appointment with Celtic Horizons booked, you will receive a web-link so that you can:
  • Receive a text reminder about your repair appointment the night before and when the operative is on route
  • Watch the operative’s location and route with an estimated time of arrival
  • See the name and photo of the operative who is due to attend
  • Message the operative to share useful information before they arrive
Find out more

These are repairs which could cause an immediate health hazard or danger to you or your neighbours, or could cause significant damage to your home:

  • Burst water pipes or storage tanks
  • Dangerous electrical faults
  • Gas escapes
  • Insecure doors or windows following vandalism or a break-in
  • Person trapped in a lift
  • Severely blocked or leaking drains
  • No hot water
  • No heating
  • Toilet not working where there is only one in the property.

We aim to respond to emergency repairs within two hours.

Urgent repairs are ones which do not pose any immediate danger, though they will likely cause further damage and inconvenience if they are not attended to.

Examples of urgent repairs include:

  • Insecure external window, door or lock
  • Toilet blocked or not flushing
  • Blocked sink, bath or basin
  • Tap which cannot be turned.

We aim to respond to all urgent repairs within seven days.

Routine repairs are ones which don’t cause such inconvenience or discomfort that they require urgent attention, such as windows sticking or a loose bath panel.

We aim to respond to all routine repairs within 28 days.

Planned maintenance is work planned at your home in advance to ensure it remains safe and in good working order. Examples of planned maintenance work includes external painting, window and door replacements, heating system replacements and annual gas safety checks. Tenants will be contacted in advance by Celtic Horizons or a contractor to carry out any surveys which may be required prior to the work commencing.


How to use your heating controls


How to avoid condensation and mould


How to change a fluorescent lamp


How to reset your electric


How to unblock a basin or toilet


How to optimise your heating


Help with moving into your new home


How to de-ice your boiler


Help with home safety


How to report a repair on the United Welsh TED app

While caring for United Welsh homes across 11 local authorities, Celtic Horizons also provides opportunities for people to start and develop their careers through work placements and apprenticeships. 
The team are passionate about improving diversity and invest in young people to share the skills and opportunities created by the trades and construction sectors.