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Celtic Horizons text service updates

27 Aug 2020

Uncategorised

The Celtic Horizons text messaging system has improved for tenants to have a better customer experience for home repairs and safety checks.

Now, if you book a repair, you will receive a web-link so that you can:

  • Receive a text reminder about your repair appointment the night before and when the operative is on route
  • Watch the operative’s location and route with an estimated time of arrival
  • See the name and photo of the operative who is due to attend
  • Message the operative to share useful information before they arrive

You can also:

  • Add the appointment to your phone calendar
  • Upload a photo of the repair for the operative to see in advance or afterwards in case of any issues
  • Cancel your appointment if it no longer suits

Tenants can unsubscribe from the text message service at any time if you no longer want to receive messages.