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Prize draw customer information

You may have been invited to take part in a survey about the cost-of-living, rent and value for money. Please take time to read the following information carefully and discuss it with a member of United Welsh staff if you would like to. Please ask us if there is anything that is not clear or if you would like more information.

What will happen to me if I take part?

You will be asked to complete a survey about the cost-of-living, rent and whether you think it is value for money. The feedback you provide will be analysed and recorded alongside other surveys that were completed by customers living in United Welsh accommodation as part of this exercise.

The feedback will collectively help the United Welsh Group to gather information about the impact of the cost-of-living crisis on customers and thoughts on rent. This will help us with our Annual Rent Settlement Review and business planning.

Why have I been chosen?

People who rent homes with United Welsh have been invited to take part.

Do I have to do it?

It is up to you to decide whether or not to take part. Your relationship with United Welsh will not be affected in any way whatsoever if you do or do not take part. In addition, if you change your mind about taking part afterwards, you can also withdraw what you have said up until the point at which we have started to analyse the findings if you have provided personal contact details while completing the survey. This is because it becomes very difficult to separate everything out from then onwards and if we don’t have your details with the survey, we won’t be able to identify which information is yours.

What are the possible disadvantages and risks of taking part?

There should be no risk from taking part in this survey.

What are the possible benefits of taking part?

You will be making a valued contribution to the development of knowledge in this field. As a thank you, you will also be entered into a prize draw for the chance to win one of five £50 shopping vouchers. Taking part will not affect the circumstances of your tenancy with United Welsh.

Will my taking part in this survey be kept confidential?

All information which is collected about you and your views will be kept strictly confidential. We store all information in a secure place in accordance with the Data Protection Act.

Thank you for taking the time to read this information. If you would like more information about this piece of work, please contact our Community Investment Team by calling 0330 159 6080 (press 3) or speak to us here on web-chat (click the blue circle bottom right of the screen).