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Resident survey results

In September 2023, we wrote to you to ask for your feedback about the affordability of your rent and service charges, and how the cost of living is affecting you.

Thank you to those residents who responded to the survey – your feedback helped us with setting our rent policy for the year, and helped us to consider where improvements need to be made to our services.

The following information summarises your survey responses.

Service charges

An image of the external of the Cei'r Dwyrain apartment building at Barry Waterfront

  • 33% of respondents believe their service charge provides value for money

When asked to rate satisfaction with different areas of their service charge, respondents scored window cleaning and grounds maintenance the lowest.

This is not the service we want to deliver to our residents, and we will use this feedback to make changes to our services, such as:

  • Cleaning staff: We’ll make sure the correct staffing levels are maintained in the team to help us deliver this service.
  • Regular monitoring of schemes: We’ll be sending our team out to monitor areas weekly, checking the standard of cleaning and grounds maintenance and reporting any issues.
  • Consulting with residents: For any service charge changes we make, we will be consulting with residents first, making sure they work for everyone.
  • Easier communication: There is a new service charges page on our website, making it easier for you to speak directly to the service charges team.


Get in touch with our service charges team

Rent and cost of living

A photo of two people chatting. The camera is looking over a person's shoulder, as they speak to a lady wearing a black top and patterned trousers.

  • 77% of respondents believe their rent (not including service charges) offers value for money ^24% from 2022
  • 84% of respondents said they were confident they could pay their rent for the next three months ^13% from 2022
  • 72% of respondents felt they could pay all their bills

We will continue to provide advice and support to people experiencing financial hardship, and there are a number of ways we can help. Our Money Advice team can support you with anything from budgeting advice for paying your rent and prioritising debt, support to understand your benefits entitlements and more.

  • Our team can help you find grants and funding available, and support you with your application.
  • We work with Boomerang Cardiff to provide second-hand, low-cost furniture, helping people who receive low income or claim benefits to furnish their homes. This includes beds, mattresses, wardrobes, sofas and vacuum cleaners. Ask our team about Boomerang Cardiff.
  • If you need to access a food bank, you’ll need a voucher before you visit. You can request
    this from our Money Advice team.
  • We have lots of tips and tricks on how to save money including accessing social tariffs, cheap and free ways to keep fit and how to save energy around the home on our cost of living hub.


Visit our cost of living hub

Thank you

Thank you to everyone who responded to our survey. Your feedback helps us improve our homes, communities and services, and make decisions that benefit you.

For more opportunities to have your say, keep an eye on our ‘Get Involved’ page.


Get involved