Coronavirus: Latest updates here

Coronavirus: Latest updates here

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Healthy@Home logo United Welsh


We are continuing to support patients through telephone appointments.

With the current isolation measures that are in place, the Healthy@Home team is also talking to patients about the Public Health advice; working together to form plans that manage practicalities and maintain a healthy lifestyle.

If you are a partner organisation that we have agreed to support and would like to refer a client, or if you are a person living in Cardiff or the Vale and would like to refer yourself, please see more information about our services below and contact us on 07376 858877.


Healthy@Home is a dedicated short-term service provided by United Welsh to help people who have been in hospital long-term to return home safely.

The service also helps to keep people that could be facing hospital admittance but would be better at home, stay at home.

Taking referrals from healthcare professionals, the dedicated Healthy@Home facilitators will work with patients/prospective patients to identify the blocks to them returning or remaining at home.

Healthy@Home provides:

  • A flexible 7-day- a-week service available across Cardiff and the Vale
  • A dedicated phone line for easy referrals from 8.30am-4.30pm every day
  • Voicemail and email inboxes for out of hours referrals

Commissioned by Cardiff and Vale University Health Board, the service works with health professionals to meet the needs of the person being discharged or about to be admitted to hospital, agreeing a first visit within three days of discharge.

It provides a light-touch support to build confidence and independence in line with Prudent Healthcare and assessment of the patient’s needs.

Erin Healthy@Home shopping during Covid 19 United Welsh

Healthy@Home supports people with:

  • Ensuring they are eating properly. This might include taking them shopping or setting up deliveries as well as helping with food preparation
  • Collecting prescriptions and setting up deliveries to help them manage their medication needs independently
  • Breaking down daily living tasks into manageable steps, supporting them to do what they can and accessing help to make tasks easier
  • Getting out and about, building confidence and providing emotional support
  • Basic home safety checks to help them feel safe at home as well as preventing falls and other health risks
  • Connecting with the most effective local sources of support, whether this is statutory or third sector
  • Attending appointments and completing paperwork
  • Making a success of returning or remaining at home, preventing admittance or re-admittance to hospital