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Customer Engagement Coordinator

Due to an internal promotion, we’re pleased to have a vacancy within our Customer Engagement Team as a Customer Engagement Coordinator.

You will be an adaptive, knowledgeable, committed and friendly first point of contact for our residents through a variety of communication methods.

The team will work together to resolve issues in the first instance and refer or support our residents and stakeholders where further specialised help is required.

  • 12 month fixed-term contract
  • £25,238.16
  • Closes Monday 30th October, 5pm

Alternative formats

If you require these documents in an alternative format, such as large print or a white or coloured background, please contact our Communications team.

Get in touch

How to apply

To apply, please send a copy of your CV, a cover letter and the Equality, Diversity and Declaration of Interest form to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/ desirable criteria in the Job Description, in no more than 500 words.

If you do not send a cover letter and the EDI form along with your CV, you will be at risk of your application not being progressed further.

Closing date: Monday 30th October, 5pm

Interview dates: Tuesday 7th November/Wednesday 8th November

Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.

  • We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application
  • Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
  • Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 3AU. Our main office is open between 9am and 5pm, Monday to Friday.