21 Dec 2020
Our NHS is under intense strain, with levels of coronavirus in some parts of Wales unlike anything we have experienced during the pandemic so far. We know this has been a long, hard year, but we must make the right choices and follow lockdown rules to protect ourselves, our neighbours, our families, and to keep vital public services running. We must stay at home.
United Welsh will continue to closely follow Government advice and keep you updated about our services.
Repairs, maintenance and home safety checks
We will review our repairs services on Friday 8th January to consider whether more services can resume from Monday 11th January 2021.
To find out more about the safety precautions Celtic Horizons will follow to stay covid-safe for emergencies and urgent repairs, please watch our safety film here.
Allocations, lettings and mutual exchanges
We will review our lettings service on Friday 8th January to consider whether more services can resume from Monday 11th January 2021.
Thrive tenants in Extra Care and Sheltered Accommodation
Christmas Opening Hours
United Welsh will close for the Christmas period. In an emergency or if you need an urgent repair during this time, please call: 0330 159 680 (press 1).
Our Christmas hours are as follows:
What are the Welsh Government restrictions for Level 4 Lockdown?
Welsh Government has published the following FAQs that contain more detailed guidance about the Level 4 Lockdown.
If you have symptoms of coronavirus, you must self-isolate immediately and get a test. Symptoms include:
If you just feel slightly ‘under the weather’ with mild symptoms, please still arrange a quick, safe test.
Visit the gov.uk coronavirus page for details of how to book a test in your area.
Keeping in touch
Please continue to follow our website, Facebook and Twitter pages for the latest news on United Welsh services.