Help with money

Our Money Advice team can help you to deal with any money problems that you may be having, offering information and advice to help you make the most of your money; as well as support with paying your rent.

This includes budgeting advice for paying your rent and prioritising debt; support to understand your benefits situation and what you may be entitled to, and lots more!

If you’d like speak to the team, please get in touch.

Ways to pay your rent

There are several ways you can pay your rent, including Direct Debit, our app TED, or right here on our website.

Universal Credit

Universal Credit is a benefit for people in or out of work. It is replacing Housing Benefit, Child Tax Credit, Working Tax Credit, Income Support, Employment Support Allowance (income related) and Job Seekers Allowance (income based).

Learn about Universal Credit, how to claim it and what could prompt a move onto it.

Moving to Universal Credit from legacy benefits

If you’re currently receiving certain benefits, soon you might be asked by the Department of Work and Pensions to move to Universal Credit to keep receiving financial support.

This page is a guide to help you understand if you’ll be asked to move, what you need to do and when you need to make the move to Universal Credit.

Low-cost furniture

We work with Boomerang Cardiff to provide second-hand, low-cost furniture, helping people who receive low incomes or claim benefits to furnish their home.

This includes items such as beds, mattresses, wardrobes, sofas and vacuum cleaners.

If you are unable to purchase items yourself, we may be able to help you through our Money Support Fund. Please get in touch with us to find out more.

Money Support Fund

With the difficulties of the pandemic and the rising cost of living, our Money Support Fund was created to give people a helping hand. We awarded 44 payments to help people in the last financial year.

Talk to our Money Advice team for more information about how to apply.

Home Contents Insurance

We insure our buildings in case of fire, flood or serious damage, but you may not be aware that we do not insure your personal contents or belongings as part of your contract. You should consider what a home contents insurance policy would cover you for, to help you make an informed decision on whether you need one.

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Yvonne Davies - Income & Money Advice Manager
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Liam Bouse - Rents Team Leader
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Jess Hedges - Money Advisor
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Donna Murphy - Universal Credit Project Officer
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Joe O'Brien - Money Advisor
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Simone Dasilva - Money Advisor
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Sascha Williams - Money Advice Team Leader
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Sam Wangiel - Income Team Leader
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Rachel Honey - Sustainability Officer
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Melanie Arnold, Rent Officer (Older Persons and Supported Housing)
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Mark Jones - Sustainability Officer
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Lynne Rees - Money Advisor
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Linzi Morris - Money Advisor
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Lesley Bevan - Rent Officer
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Karen Llewellyn - Rent Officer
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Julie Morris - Rent Officer
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Hollie Simmons - Rent Officer
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Debra Rosser - Money Advisor
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Claire Rodgers - Rent Officer
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Cerys Bouse - Rent Officer
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Alison Hill - Rent Officer
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Daniel Bevan - Service Charge Lead
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Your feedback about our website helps us to improve our content and the way our site works. Please do not send us any personal, contract-related, sensitive or other important information in your comment or feedback. This system is not monitored every day and we cannot reply through it.

If you would like to contact us about a complaint, or if you want to share any important information with us, please visit the contact us page.