In this role, you will work closely with the wider Development team to ensure our schemes and homes are marketed appropriately, and provide a professional and efficient service to our customers, maintaining and developing our Sales and Lettings reputation via our Harmoni Homes brand.Â
- 12-month fixed-term contract (maternity cover), full-time
- £39,200.26
- Role closes on Friday 22nd May, 12pm (midday)
- Interview dates: 3rd June
Key responsibilities
Click through the tabs below to find out what you will be responsible for in this role.
- Ensuring proactive marketing via the Harmoni Homes website and social media chanels
- Identifying and qualifying purchasers
- Agreeing specifications and managing timescales
- Liaising with stakeholders, and overseeing the legal instruction and execution, while maintaining a high level of customer satisfaction.Â
- Managing staircasing, re-mortgage and resale requests from our portfolio of Shared Equity and Shared Ownership stock
- Ensuring re-sale covenants and Welsh Government procedures are followed
- Facilitating valuations and legal instructions, while managing customer expectations.
- Including but not limited to rent and service charge collection / arrears recovery, Section 20 consolation, estate management and ASB (anti-social behaviour management), in line with United Welsh’s procedures. Â
- Including marketing, qualifying applicants, void management, estate management and ASB management, in line with United Welsh’s procedures.  Â
- Deliver specialist projects such as Empty Homes, Mortgage Rescue and the Leasehold Support Scheme by maximising all sources of available funding and obtaining approvals in line with Welsh Government’s procedures and funding processes. Â
- Work collaboratively and in partnership with Welsh Government, Local Authorities, developers, landlords and our repair service, Celtic Horizons, to deliver projects, achieve and maximise sales, and deliver exceptional services to our residents.Â
Personal requirements
Here you will find the essential skills and attributes that are needed for this role, as well as any bonus or ‘desirable’ skills we are looking for.
The essential criteria will be used for shortlisting purposes. However, all of the criteria will be considered when making an appointment.
You will need to clearly demonstrate how you meet the criteria in your application and cover letter.
- Experience of working in a housing and / or property development environment
- Experience of Housing management and / or leasehold management
- Ability to demonstrate attention to detail and a proactive, innovative approach to problem solving
- Experience of using initiative and making difficult decisions, while proactively managing customers’ expectations
- Ability to work flexibly as some weekend and evening work will be required  Â
- Ability to communicate effectively and appropriately, requiring a high standard of both oral and written skills appropriate to the situation, together with experience of dealing with conflict and achieving positive outcomes
- Experience of managing and prioritising a busy workload Â
- An excellent team playerÂ
- Proficient in a range of IS tools including the Microsoft suiteÂ
- Full driving licence and access to a car for business use.
- Experience of marketing new homes for saleÂ
- Experience of buying and selling property Â
- Experience of property refurbishmentÂ
- Welsh language skills.
Terms and conditions
Here you will find information on how to apply and details on Right to Work in the UK.
To apply, please complete our online application form here.
Your cover letter must address each of the essential and desirable criteria, detailing your knowledge and experience in relation to each one, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality and Diversity form. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
You can also send your application, CV and EDI form to:
FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX.
Our main office is open between 9am and 5pm, Monday to Friday.
We welcome applications from individuals who already have the right to work in the UK, as unfortunately, we are unable to offer visa sponsorship at this time.
Any job offer will be dependent on receiving appropriate documentation to confirm your eligibility to work in the UK, as part of our commitment to compliance and fairness.
If you require these documents in an alternative format, such as large print or a white or coloured background, please contact us.
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