Service charges

We use something called a ‘variable service charge’. This means we set the amount at the start of each year, based on the previous year’s costs. At the end of the year, we check what was actually spent and use this to set next year’s service charge.  

Service charges will change depending on the services needed by residents. Some of the most common services are fire safety, grounds maintenance, cleaning, window cleaning and CCTV. 

Each area has a cleaning schedule that details what needs to be done and how often.  Some of the most common services are hoovering, mopping floors, and cleaning skirtings and windowsills. 

Some houses will pay a service charge, depending on where it is. On large developments, there can be communal areas that are maintained for everyone to use in the area. 

On some developments, the local authority and/or Welsh Water does not take responsibility for green areas, roads, water distribution/removal and health and safety. In these cases, a management company is appointed to look after these areas. 

Each year we review the rent and services we charge for, as typically the costs of buildings and services increase annually. When we carry out consultations, it’s important that you engage with United Welsh and have your say on service charges. For more information about our service charge consultation and other ways you can have your say, get in touch with the team here.