Join our Customer Communications Group

We’re looking for customers to join our Customer Communications Group.

The group brings customers together to help improve the information we share, including our letters, emails, website and other communications.

You don’t need any special experience. We’re simply looking for people who are willing to share honest feedback about what’s working well and what could be better.

Why join?

As a member of the group, you’ll have the chance to:

• Share your ideas and feedback
• Meet other customers
• Take part in training and skills sessions

Your feedback makes a difference

The first Customer Communications Group helped shape the new Residents Area on our website and led to improvements in website navigation, advice content and accessibility. Customers also influenced the social media content we create and how we share performance information.

The group showed that customer feedback can make a real difference.

Upcoming sessions

We’ll be running two sessions in October. The dates are:

• Wednesday 7th October, 12pm – 2:30pm
• Thursday 8^th October, 10am – 12:30pm

Register your interest

If you’d like to get involved, complete the form here and a member of the team will contact you with more information.