Our Customer Communications Group brings residents together to help shape how United Welsh communicates with customers.
You’ll have the opportunity to look at real communications, share what works and what could be better, and help us make our information clearer and more useful.
You don’t need any communications experience. Your experience as a United Welsh resident is what matters.
Your voice helps us:
- Make information clearer and more accessible.
- Make sure updates are communicated in ways that work for you
- Build stronger connections between United Welsh and our communities.
The group gets involved in different communications projects and activities, giving feedback and sharing ideas based on what matters to residents.
This could include:
- Reviewing letters, webpages and other customer information
- Sharing ideas for our social media content
- Helping us make information clearer and easier to understand
- Taking part in workshops and creative activities
- Learning new skills
Your feedback makes a difference
The Customer Communications Group has already helped make changes to the way we communicate.
Residents helped shape our new Residents Area on our website, highlighting where navigation and signposting could be clearer and identifying information that was missing. Their feedback influenced changes across the website, including clearer navigation and new advice pages.
The group has also influenced our approach to social media, asking to see more residents and staff, more information about the support available to customers and more opportunities to join conversations. Residents also helped shape our customer performance information and asked for the return of a printed customer newsletter. Ideas raised by the group were included in the first edition of the new newsletter in December 2025.
See the difference you've made
Want to see more of what the group has achieved? Read our Customer Communications Group Impact Report to see how residents' feedback has helped shape our website, social media and other communications.
