In this role, you will be responsible for the timely and appropriate letting of properties via the Local Authority Common Housing Registers to minimise the loss of rental income to United Welsh.
- 12-month fixed-term contract, full-time
- £28,194.75
- Role closes on Friday 22nd May, 12pm (midday)
- Interview dates: 4th June
Key responsibilities
Click through the tabs below to find out what you will be responsible for in this role.
- Build productive and co-operative relationships with colleagues, Support Providers, Local Authorities and other Registered Social Landlords to ensure that properties are allocated and let in a timely manner.
- Making sure any relevant policies are complied with.
- Work with the Neighbourhood teams, Repairs team and Development team to make sure that properties are ready to let, and are let quickly and within target timescales to the appropriate applicant.
- Arranging signings efficientlyand effectively.
- Resolving queries across all channels (telephone, email, and in-person) where possible
- Making sure we deliver on departmental KPIs and provide the best possible outcome.
- Work flexibly to support the smooth delivery of services within the Housing and Communities Team, making sure a positive experience is had by internal and external customers and partners.
Personal requirements
Here you will find the essential skills and attributes that are needed for this role, as well as any bonus or ‘desirable’ skills we are looking for.
The essential criteria will be used for shortlisting purposes. However, all of the criteria will be considered when making an appointment.
You will need to clearly demonstrate how you meet the criteria in your application and cover letter.
- Demonstrate good written and oral communication skills, with the ability to communicate at all levels and in a variety of formats
- Competent using Microsoft Excel, Word, Teams, and Outlook
- Demonstrated ability of positively contributing to and being part of a busy team
- Remaining calm under pressure and maintaining high standards of professionalism and empathy
- Demonstrate commitment to delivering exceptional customer service with the ability to treat all customers and colleagues with high standards of respect and consideration
- Be able to adapt and work flexibly within a team, prioritising own workload to achieve objectives
- Be able to use initiative and make difficult decisions where necessary
- Be able to build positive and effective relationships, both with customers and external agencies, proactively managing customer perceptions and expectations.
- Experience of working in Social Housing or a related sector
- Knowledge of using the Common Housing Register for various local authorities
- Familiar with IT packages such as Paperplace, DocuSign, Documotive etc.
- Welsh language skills
Terms and conditions
Here you will find information on how to apply and details on Right to Work in the UK.
To apply, please complete our online application form here.
Your cover letter must address each of the essential and desirable criteria, detailing your knowledge and experience in relation to each one, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality and Diversity form. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
You can also send your application, CV and EDI form to:
FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX.
Our main office is open between 9am and 5pm, Monday to Friday.
We welcome applications from individuals who already have the right to work in the UK, as unfortunately, we are unable to offer visa sponsorship at this time.
Any job offer will be dependent on receiving appropriate documentation to confirm your eligibility to work in the UK, as part of our commitment to compliance and fairness.
If you require these documents in an alternative format, such as large print or a white or coloured background, please contact us.
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