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Report a repair

Celtic Horizons are part of the United Welsh Group and provide our repairs service. Please contact us as soon as you think a repair is needed in your home.

To report a repair, please complete the form below or call 0330 159 6080 and press option 1.

If you need an emergency repair outside normal office hours (between 5pm and 9am, on weekends or bank holidays) please call our out-of-hours service on 0330 159 6080 and press option 1.

Emergency repairs are those which put your safety and home at immediate risk, such as:

• Burst water pipes or storage tanks
• Dangerous electrical faults
• Gas escapes
• Insecure doors or windows following vandalism or a break-in
• Person trapped in a lift

Some repairs are rechargeable. To find out more, visit our Recharges page.

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We will only use the information you provide on this form to manage your repair and update your contacts. If you have any questions about how we use your information, please visit our Privacy Policy.