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Report a repair

Celtic Horizons are part of the United Welsh Group and provide our repairs service. Please contact us as soon as you think a repair is needed in your home.

To report a repair, please complete the form below or call 0330 159 6080 and press option 1.

If you need an emergency repair outside normal office hours (between 5pm and 9am, on weekends or bank holidays) please call our out-of-hours service on 0330 159 6080 and press option 1.

Emergency repairs are those which put your safety and home at immediate risk, such as:

• Burst water pipes or storage tanks
• Dangerous electrical faults
• Gas escapes
• Insecure doors or windows following vandalism or a break-in
• Person trapped in a lift

Some repairs are rechargeable. To find out more, visit our Recharges page.

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We will only use the information you provide on this form to manage your repair and update your contacts. If you have any questions about how we use your information, please visit our Privacy Policy.


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Your feedback about our website helps us to improve our content and the way our site works. Please do not send us any personal, contract-related, sensitive or other important information in your comment or feedback. This system is not monitored every day and we cannot reply through it.

If you would like to contact us about a complaint, or if you want to share any important information with us, please visit the contact us page.

What is the reason for your answer?(Required)

Your feedback about our website helps us to improve our content and the way our site works. Please do not send us any personal, contract-related, sensitive or other important information in your comment or feedback. This system is not monitored every day and we cannot reply through it.

If you would like to contact us about a complaint, or if you want to share any important information with us, please visit the contact us page.