At United Welsh, we are proud to be a part of culturally rich communities, with different experiences and perspectives.
We want everyone using our services and working with us to feel that they have been treated with courtesy and respect; valued as an individual and able to access what they need.
- Equality is about access and outcomes
- Diversity is about welcoming different perspectives
- Inclusion is about people feeling they belong and can be themselves.
We are committed to mainstreaming equality, diversity and human rights across the United Welsh Group, learning openly and monitoring our progress to make sure we are getting it right and being responsive to change.
Our EDI principles
- We recognise that everyone is different and treat these differences with respectÂ
- We value the diversity and cultures of all people and the communities where we workÂ
- We listen and act on feedback to ensure that we deliver services openly and fairly, and in ways which suit our customersÂ
- We invest in a skilled, informed and diverse workforceÂ
- We protect people from discriminationÂ
- We only work with partners who share our equality valuesÂ
- We challenge discrimination and exclusion in all its forms.Â
Collecting dataÂ
We ask customers for information about their identities to help us to better understand who our services are for, and how we develop services to respond to customer needs.Â
It is up to individual customers to decide whether to share EDI data.Â
Work with usÂ
Attracting and retaining diverse, talented people to work for United Welsh is essential for us to provide great customer services.Â
Tell us what you thinkÂ
We are always keen to know what you think about the service you have received from us. Your feedback, positive or negative, helps us to monitor and improve our services for customers. Please tell us if we’re getting things right or wrong.  Â
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