Enter keyword and hit enter

Customer Research Volunteer

Customer Research is key to how we plan and deliver our services in the future. Our aim is to gather stories and experiences from our residents and change how we build and manage our communities.

As Customer Research Volunteer, you will play a key role in improving the service we provide to residents.

You will be building relationships in in your community, working alongside United Welsh staff, and learning new skills through our training packages.

What will a Customer Research Volunteer do?

  • Assist the Customer Researcher in our communities, gathering data, identifying issues, and attending resident meetings.
  • Take part in training that is designed to help you understand surveying techniques.
  • Work as a team to gather the outcomes of surveys that have been completed and help develop feedback in the form of reports that will be presented to our Executive team.
  • Agree to be respectful of each other’s views and to help create a safe and friendly space.
  • Ensure that any sensitive information shared with you and other panel members is kept confidential.

Volunteers will be asked to sign a Confidentiality and Code of Conduct Agreement once training has been completed.

There may be opportunities to carry out visits to different communities to find out more about what they want to achieve.

Who are we looking for?

We will welcome United Welsh residents and family members who:

  • Want to make a real and positive difference to communities and neighbourhoods.
  • Would like to take part in training opportunities to increase their skills and confidence.
  • Have a non-judgmental approach and have an interest in people and communities with different interests and who come from different backgrounds.
  • Would like to work as part of a team.
  • Can offer the time and commitment to the research volunteer role.
  • Are from diverse backgrounds and can promote inclusivity.

You do not have to have previous experience.  Full training will be provided.

We do ask that you are able to commit time to attend the training as part of your role. We will also complete a small assessment with you to ensure that you are able to commit to the role.

We may ask for references or will fund a DBS check if the volunteer is supporting events or activities that children or vulnerable adults attend.

Additional Information

Location: Various (venues to be confirmed)

Time: TBC


  • Initial training sessions, both in person and online. We require volunteers to attend training and initial meetings to set up the Research Panel.
  • Panel meetings will be monthly but could reduce.
  • Meetings will be held at a time that suits most of the research panel members’ needs.


All volunteers receive our volunteer induction and welcome training. In addition, further training will be provided on:

  • Safeguarding
  • Basic Microsoft software
  • Communication skills
  • Team working
  • Equality and diversity
  • Confidentiality
  • Any further training needs that are identified

There will also be opportunities for further development.


  • Volunteers will be reimbursed for out-of-pocket travel expenses.
  • Volunteers will be paid milage from home address to place of volunteering and return.
  • Volunteers will be paid a maxium of £5 per hour to a registered childcare provider for them to carry out their volunteer role.


If you are interested in becoming a Customer Research Volunteer, please complete the enquiry form below.


Enquiry Form