How to request a change
Click here to register or login to the Ted app. You can also download it to your phone or tablet from Google Play or the App Store (search for ‘United Welsh Ted app’).
In the Requests section, complete a ‘Landlord’s Consent’ form, providing as much detail as you can.
Once we have received your form with the details of your request, United Welsh has one month to make a decision, or 14 days to ask for more information.
If we need more information about your request, you must provide it within 14 days.
From the date of receiving more information, United Welsh has one month to decide if your request can be granted.
There are three possible outcomes:
- You are given consent
- You are given consent with conditions
- You do not have consent for your request.
If United Welsh does not give consent, we must tell you why and explain our reasons. If we don’t give you a decision within one month (following the process above) then you have consent to make the changes you asked for.
What do I need to get consent for?
- Adding a joint contract-holder. A joint contract-holder would share the responsibilities of the contract with you
- Giving your contract to another person
- Installing CCTV
- Having a pet
- Running a business from home
- Installing or removing the unit and / or components for a gas, electricity, water or other fuel supply
- Removing fixtures and fittings (things that come with the property)
- Creating a sub-contract (if you were a resident with United Welsh before 1st December 2022).
If you have a secure contract with United Welsh, you must also gain consent for:
- Making significant alterations to the property. This means big changes. If you are not sure whether the change you want would be a ‘significant alteration’, please get in touch
- Adding or removing a shed, garage or other structure
- Giving your contract to a potential successor
- Swapping homes with another contract-holder.
If you are not sure if you have a secure contract, check your contract documents in your account on the Ted app, or contact us and we will tell you.
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Contract guidance - consent for changes at home
You can request a review if you are not happy with the conditions of the decision, or if consent wasn’t given.
This should be done within 14 days of receiving your decision.
The line manager of the decision maker will review the request, and the decision, within 28 days. They will then write to you to update you.
If you are still unhappy with the decision after the review, you can apply to court. This means you would ask the court to order United Welsh to give consent or consider the reasonableness of the conditions. You would pay the court costs for this.
Leaseholders have a different type of contract with us, so different rules apply. These will be explained in your contract, but if you’re not sure, please get in touch with our leasehold team.
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