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Customer satisfaction surveys

18 Jan 2024

Tenant news

United Welsh is working with research provider Acuity to complete Customer Satisfaction Surveys.

A photo of a woman sitting at a computer desk, smiling at the screen.

This will help us to find out what customers think of our services so we can use your feedback to understand what we do well and what we need to improve.

Acuity will phone residents from the phone number 029 2255 0285 and will call between 9am – 8pm Monday to Friday and between 10am – 6pm on Saturdays.

Depending on your experience with us, the survey will cover topics such as how satisfied you are with your home, your neighbourhood, your rent, repairs and other important matters.

Residents will be called at random but it is not compulsory to take part. If you receive a phone call but don’t want to complete the survey, that is absolutely fine.

Your details will not be shared with anyone else and will only be used to help us review our performance.

Thank you for your support.