Tenant Zone Tenant Zone
Home Residents area How we're doing

How we're doing

Here are our latest performance results for the year ending March 2025.

Back to residents area

Customers were satisfied that we provide a safe, secure home

Customers were satisfied that their rent provides value for money

Customers were satisfied with the quality of their home

Customers were satisfied with the way we deal with repairs and maintenance

We look after over 0 homes across South Wales

Caerphilly

36%

2546

 

homes

Cardiff

28%

2000

 

homes

Blaenau Gwent

15%

1071

 

homes

Vale of Glamorgan

10%

711

 

homes

Newport

4%

293

 

homes

Rhondda Cynon Taf

2%

113

 

homes

Bridgend

2%

105

 

homes

Torfaen

1%

77

 

homes

Monmouthshire

1%

55

 

homes

Neath & Port Talbot

1%

24

 

homes

Merthyr Tydfil

1%

10

 

homes

Our homes

How we’re managing and investing in our homes

136

  = 1 home
New homes were built

305

  = 5 homes
Homes were re-let
https://www.unitedwelsh.com/wp-content/uploads/2026/04/RGB-icons_United-Welsh_Screwdriver.png

580

Homes began receiving energy efficiency improvements, including external wall insulation, solar PV, battery storage and other measures
https://www.unitedwelsh.com/wp-content/uploads/2026/04/RGB-icons_United-Welsh_Lightening-bolt.png

54

%

of homes are now EPC-B or higher

Our developments

Read more about the new homes we're building here.

Read more
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Piggy-bank.png

80

Awards were made from our Money Support Fund to help customers with the cost of living, furniture and fuel bills, totalling £9,721
https://www.unitedwelsh.com/wp-content/uploads/2026/04/RGB-icons_United-Welsh_Money-support.png

1488

Referrals led to over £2.4m in additional finance for residents, supported by our Money Advice team
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Clipboard.png

215

Customers achieved training accreditations
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Money.png

21

Customers started paid employment with our support
https://www.unitedwelsh.com/wp-content/uploads/2025/06/icons_United-Welsh_Homes.png

2.99

%

3% of the rent we were owed by the end of the year had not been paid, an improvement on last year
https://www.unitedwelsh.com/wp-content/uploads/2025/07/icons_United-Welsh_People.png

433

Staff employed in United Welsh Group

How rent is spent

Interest on loans

17% of total

17%

Management

25% of total

25%

Day to day and cyclical maintenance

23% of total

23%

Depreciation

19% of total

19%

Services

8% of total

8%

Add to reserves

8% of total

8%

Want to know more?

Read more about the United Welsh Group here.

Who we are
We are a Living Wage employer logo
Disability Confident Committed logo
Tai Pawb logo
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