Coronavirus: Latest updates here

Coronavirus: Latest updates here

Contact United Welsh

If you have any questions or queries, we’re here to help. Below are some ways you can contact our friendly team who will be happy to assist you.


Click the blue circle in the bottom right of the screen to talk to a member of the team on webchat.

Available 8.30am – 5pm, Monday to Friday.



You can call us on 0330 159 6080 between 8.30am – 5pm, Monday to Friday.

Press 1 for repairs
Press 2 for payments
Press 3 to speak to our Customer Engagement team



You can email us on or send us a private message on social media and we’ll get back to you as soon as we can.




How can we help you?

I want to rent a home with United Welsh

Our homes for rent are allocated through Common Housing Registers in partnership with local authorities.


To rent a home, you need to be listed on the Common Housing Register with your local authority. Visit our Rent a home page to be directed to the housing team for your local authority area.


Sometimes, we also rent homes on behalf of private homeowners who don’t want the responsibility of being a landlord. When these homes become available, they will be advertised on our Facebook page.

I want to buy a home with United Welsh

Through our harmoni homes brand, we sell homes on the open market, or homes specifically for first time buyers or people wanting to own a home again.


This includes homes to buy through a Low Cost Home Ownership scheme such as Shared Equity, or Shared Ownership.


Visit to see what homes are for sale now.


To receive alerts for homes for sale in your desired area, register your interest on the harmoni homes list.

I need to talk about a repair at home

Celtic Horizons is a subsidiary of United Welsh, and they look after the repairs and maintenance of all the homes we provide.


To book a repair or to speak to the team, please call 0330 159 6080 (press 1).

I need to talk to my Neighbourhood Officer

Click on the blue webchat circle icon in the bottom right corner of the screen and our Customer Engagement team will be happy to help you.

I have a question about my tenancy

If you haven’t already, please sign up to our tenant app where you can find your tenancy information and your rent account to check your balance and make a payment.