Contact us

All media requests are handled by our Communications team. If you are a journalist with a media enquiry, please email communications@unitedwelsh.com and we will be in touch. 

The Communications email inbox is monitored Monday – Friday, 8.30am – 5pm. 

To request what information we have on file about you, please email data.protection@unitedwelsh.com and include “Subject Access Request” in the subject of your email. 

This guidance from the Information Commissioner’s Office explains useful information to include in your request. 

Our homes for rent are allocated through Common Housing Registers in partnership with local councils. 

You need to be listed on the Common Housing Register with the council to be eligible. For more information, read our “Apply to rent a United Welsh home” website page [ADD LINK] 

Through our Harmoni Homes brand, we sell homes on the open market, or homes specifically for first time buyers or people wanting to own a home again. 

These homes are more affordable than market rates. 

Visit harmonihomes.com to see what homes are for sale, and contact the Harmoni Homes team to register your interest in a property. Call 029 2085 8145 or email: info@harmonihomes.com  

Use any one of the contact methods above, and ask to speak to the Leasehold Team.  

If you are having a difficult time because of the behaviour of one of our customers, or someone living with them or visiting them, please contact us. You can also tell us using this online ASB reporting form. 

Please call 999 if someone is in immediate danger, or 101 to speak to the police about a non-emergency situation. 

If you don’t want to speak to the police directly, you can also contact Crimestoppers. They won’t ask for your name or any other personal details. 

If you think that you, a family member, a neighbour, or someone else living in a home provided by United Welsh is being harmed, please report it. 

If you think they are in immediate danger, call 999. 

If you are worried about yourself or someone else, please tell us what you are worried about. It is important for someone with experience and responsibility to hear your concerns. 

You can tell us by: 

• Completing our safeguarding form here 

• Emailing tellmemore@unitedwelsh.com 

• Calling us on 0330 159 6080 and press 3. 

If you live in a United Welsh home, you can also tell your housing staff, such as your Neighbourhood Officer, Housing Co-ordinator or another staff member you regularly speak with. 

For more information about safeguarding, which is the term used to describe protecting people from harm, please visit our information page. 

To comply with their rental contracts, our customers are required to ask for permission before making changes to their property or having a lodger move in. 

Sub-letting is not allowed and is a breach of contract. 

Please contact us if you think this is happening at a United Welsh home. 

To request a claim, please fill in our Personal Compensation Claim form.