Tenant Zone Tenant Zone

Our performance

We believe in being open about our performance. Here you can explore our latest reports, financial information and impact data to see how we're delivering for our customers, communities and stakeholders.

Customers were satisfied that we provide a safe, secure home

Customers were satisfied that their rent provides value for money

Customers were satisfied with the quality of their home

Customers were satisfied with the way we deal with repairs and maintenance

We look after over 0 homes across South Wales

Caerphilly

37%

2591

 

homes

Cardiff

29%

2020

 

homes

Blaenau Gwent

16%

1091

 

homes

Vale of Glamorgan

10%

715

 

homes

Newport

4%

164

 

homes

Rhondda Cynon Taf

2%

113

 

homes

Bridgend

2%

104

 

homes

Torfaen

1%

77

 

homes

Monmouthshire

1%

55

 

homes

Neath & Port Talbot

1%

24

 

homes

Merthyr Tydfil

1%

10

 

homes

Our homes

How we’re managing and investing in our homes

116

  = 1 home
New homes were built
https://www.unitedwelsh.com/wp-content/uploads/2026/04/RGB-icons_United-Welsh_Screwdriver.png

400

Homes received energy efficiency improvements, including solar panels, battery storage systems and external wall insulation
https://www.unitedwelsh.com/wp-content/uploads/2026/04/RGB-icons_United-Welsh_Lightening-bolt.png

67

%

of homes built or acquired during the year were rated EPC-A
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Piggy-bank.png

51

Awards were made from our Money Support Fund to help customers with the cost of living, furniture and fuel bills, totalling £9,543
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Clipboard.png

198

Customers achieved training opportunities
https://www.unitedwelsh.com/wp-content/uploads/2026/04/icons_United-Welsh_Money.png

22

Customers started paid employment with our support
https://www.unitedwelsh.com/wp-content/uploads/2025/06/icons_United-Welsh_Homes.png

2.77

%

of the rent we were owed by the end of the year had not been paid, an improvement on last year
https://www.unitedwelsh.com/wp-content/uploads/2026/02/icons_United-Welsh_People.png

439

Staff employed in United Welsh Group

How rent is spent

Interest on loans

18% of total

18%

Management

25% of total

25%

Day to day and cyclical maintenance

22% of total

22%

Depreciation

10% of total

10%

Services

8% of total

8%

Add to reserves

7% of total

7%

Read more

Annual Report and Financial Statements

See what we achieved and how we're performing in our latest Annual Report.

Read more

Environmental, Social and Governance report

See our impact on people, communities and the environment.

Read more

Strategy for 2023-27

Find out about our priorities, goals and plans for the next five years.

Read more

Customer Involvement Impact Report

Read how customers have shaped our homes, services and communities.

Read more

Compliance

Learn how we're regulated, governed and accountable to our customers and communities.

Find out more
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Disability Confident Committed logo
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