United Welsh has adopted the principle, that in the conduct of public business in Wales, it will, so far as is both appropriate in the circumstances, and reasonably practical, treat the Welsh and English languages on the basis of equality.
United Welsh acknowledges that members of the public can express their opinions and needs better in their chosen language. We also acknowledge that enabling the public to use the Welsh language is a matter of good practice rather than a concession, and that denying people the right to use their chosen language could place them in a disadvantaged position.
Demand for bi-lingual services is growing across Wales. Although United Welsh currently works in regions of low demand, we are committed to ensuring that services are in place to meet the needs of customers who wish to deal with us through the medium of Welsh.
United Welsh has already identified current demand for Welsh through consultation with all its customers. We have established that demand is relatively modest in the areas where we work. Regular consultation will ensure that our services adapt to meet any changes in demand for Welsh in the future.
We respect the right of our customers to communicate with us in the language of their choice and will endeavour to ensure that tenants that have expressed the desire to deal with us in Welsh, receive their services in Welsh.
Welsh Language Scheme
Our Welsh Language Scheme outlines how we will operate the principle of providing services to the public in Welsh.
Should you wish to know more about the scheme please contact:
Anna Meredith, Head of Communications on 029 2085 8185 or firstname.lastname@example.org