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Universal Credit – Be like Bob

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Be like Bob banner

Universal Credit – Be like Bob

Bob When BOB heard his benefits were changing to become a single monthly Universal Credit payment, he got ready to Bank, go Online and Budget so that he could claim.


Universal Credit can only be paid into a bank account. Set one up or use the one you have.

This Money Advice Service information explains what you need to do to set one up.


All claims are managed online, so you need to know where you can access the internet and you need the skills to go online.

Get Online will tell you where you can find the nearest public computer.

Our Digital Inclusion Officer Louise Shute can signpost you to help with using computers and the internet. Contact Louise on 0800 294 0195 (press option 3) or email louise.shute@unitedwelsh.com 


You need to plan your budget. Universal Credit is paid monthly rather than weekly or fortnightly.

What else did BOB do?

  • I made an email address
  • I registered on www.GOV.UK/VERIFY
  • I started saving a couple of pounds each week so I had money before my first UC payment (it takes at least five or six weeks for your first payment to arrive after you make your claim)


What is Universal Credit?

Universal Credit is a single monthly payment of benefit for people in or out of work. Some single people and families are already claiming Universal Credit.

People making a new claim for benefit may be expected to claim Universal Credit as full service rolls out to their local authority area.

It’s different because:

  • You will only get one monthly payment for your household
  • Universal Credit will be paid into your bank account
  • If you’re entitled to help with your rent this will be included in the monthly payment and you will have to pay the rent to United Welsh yourself
  • You will have to apply for and manage your Universal Credit online
  • You will still need to claim some benefits separately, like Council Tax Reduction and Personal Independence Payment.


Universal Credit is replacing the benefits below:

  • Housing Benefit
  • Child Tax Credit
  • Working Tax Credit
  • Income Support
  • Employment Support Allowance (income related)
  • Job Seekers Allowance (income based)


If my circumstances change when will I need to make a claim?

> Torfaen - From July 2017                     > Newport - From November 2017

> Cardiff - From February 2018               > Monmouth - From June 2018

> Blaenau Gwent - From July 2018         > Caerphilly - From September 2018               

 > Vale of Glamorgan - From October 2018


What could prompt your application?

Changes in circumstances can also mean our tenants will need to apply for Universal Credit.

Here’s what could prompt a change:

> Found fit for work so ESA stops                > Relationship starts or ends

> Bereavement                                              > Change in working hours

> Loss of job                                                  > Becoming a carer

> Youngest child turns five                            > Going back to work after sickness

> New claim for Housing Benefit                   > Moving from one Local Authority to another

> Change to jobseekers allowance and income support due to birth of a child

Your checklist

Money illustrations To make your claim process as quick and easy as possible, make sure you’ve got all the following information:

  • Your National Insurance number and your partner’s National Insurance number
  • Your postcode
  • Your email address (you can’t claim without one!)
  • Your phone number (landline or mobile)
  • United Welsh’s address: United Welsh, 13 Beddau Way, Caerphilly, CF83 2AX
  • Your rent (contact us if you’re not sure of the correct amount)
  • Your tenancy start date
  • Details of any children / relatives / other people who live with you, including their name, date of birth, relationship to you and income
  • Details of any savings
  • Details of any other money you receive
  • The name and address of your bank, your account number and sort code

More useful information - Universal Credit

The Money Advice Service website has loads of useful information about Universal Credit, including waiting time guidelines and how savings can affect your claim. Visit: https://www.moneyadviceservice.org.uk/en/articles/universal-credit-an-introduction

They also have a Money Manager tool to help you start budgeting.

If you're not sure what benefits you may be entitled to, this Benefits Calculator by entitledto will give you an estimate of what you're able to claim.

Finally, The Department of Work and Pensions have produced this guide to lead you through what can you expect during the Universal Credit claim process: Universal Credit Claimant Housing Guide 31 March 2017.pdf

Speak to our Money Advice team

Tel: 0800 294 0195

Email: tellmemore@unitedwelsh.com

Sascha Williams


Sascha Williams - Senior Money Advisor


Debra Rosser


Debra Rosser - Money Advisor


Lesley Bevan


Lesley Bevan - Money Advisor


Julie Morris


Julie Morris - Neighbourhood Officer (Rents)


Clive James


Clive James - Neighbourhood Officer (Rents)


Claire Rodgers

Claire Rodgers - Neighbourhood Officer (Rents)


Mark Jones


Mark Jones - Neighbourhood Officer (Rents)


Karen Llewellyn


Karen Llewellyn - Neighbourhood Officer (Rents) 


Yvonne Davies


Yvonne Davies - Universal Credit Project Officer


Julie Little 


Julie Little - Project Manager


Karen Thomas


Karen Thomas - Financial Inclusion Manager


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