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Report an ASB Incident

Report an ASB Incident

If you would like to report an incident of anti-social behaviour please contact Customer Services on 029 2085 8100. Alternatively you can send an email to tellmemore@unitedwelsh.com

 

  • Your complaint will be logged on to our housing management system
  • You will receive an information pack and be given a unique reference number
  • You will be provided with a named officer who will be the main contact throughout the case


Anti-social Behaviour Service Standards

United Welsh is customer focused and committed to delivering high quality services. The anti-social behaviour service has highlighted some key commitments to those accessing the anti-social behaviour service. 

 

Our commitment to you:

We will respond to all reports of anti-social behaviour within three working days, or 1 working day if we consider it to be urgent, for example racial harassment and hate related incidents.

You will be provided with a named officer who will be the main contact throughout the case.

We will further investigate cases through informal meetings and will aim to resolve cases within 10 working days.

Where anti-social behaviour is persistent, we will work with you to develop an action plan, within 30 days.

Together with you, we will work with a range of other agencies to assist in our investigations, including the Police and Environmental Health.

We will keep you informed throughout the process, at regular intervals as agreed in the action plan by you.

Where we are considering legal action, your case will be handled by the ASB team who will provide specialist advice and support throughout the legal process.

We will monitor all cases closely. We will close cases where there have been no further complaints over a three month period.

For further information on how we deal with complaints see Firm but Fair.

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