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Formal Complaints

Logging a formal complaint

Since 8th October we have had some problems accessing our web e-forms. Please use the e-mail address below to make a complaint. If you made a complaint recently using the form on this page and have received no response to date, please let us know.

 As you feel this is a serious service failure within the organisation, please provide as much information as possible. This will help us investigate your complaint more efficiently

Formal complaints will be acknowledged within 5 working days and you will have a response within 15 working days.

Formal complaints

You can submit your complaint to our Customer Service team by phone on 0800 2940195 (Option 3) or by e-mail using the link below. Please remember to give your full name, your address and your preferred contact details so we can get back to you as quickly as possible.


Complaints Leaflet English October 2015.pdf [pdf] 123KB   Complaints Leaflet Welsh October 2015.pdf [pdf] 123KB 

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