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Compliments & Complaints

We welcome your feedback

Please note we are experiencing some technical problems with our e-forms. If you have sent us an e-form recently and have not received a response, please e-mail the details of your query to tellmemore@unitedwelsh.com

 

United Welsh is committed to providing the best for our customers. However there may be occasions when you feel we could have done more or done something in a different way. This information is very important to us as it will allow us to learn from our mistakes and further improve our service.

Please remember to provide your full name, your address and your preferred contact details so we can get back to you as quickly as possible.

 

Sandy from The A Team Compliments

It makes our day to hear good feedback from our tenants and partners.

If you’ve received a great service from a member of our staff, we’d love to hear about it so we can continue to deliver an excellent service and share positive feedback. 

Please email tellmemore@unitedwelsh.com and we’ll recognise the person for a job well done.

Your comments will help our Together Panel to select a ‘Tell Me More’ annual award winner, which will recognise a member of staff who has delivered excellent customer service.

Alternatively, phone 0800 294 0195 and press Option 3.

 

Complaints

If you are not happy following recent contact with United Welsh please let us know by submitting a complaint. Your complaint will be passed to the relevant department and we will contact you to discuss your concerns within five days.

If you feel that there has been a serious service failure or you are not happy with the outcome of an informal complaint, you can raise a second stage Formal" Complaint by emailing: tellmemore@unitedwelsh.com.

Download our Complaint Leaflet for more information:

 

Complaints Leaflet English October 2015.pdf [pdf] 123KB  

Complaints Leaflet Welsh October 2015.pdf [pdf] 123KB

 

If you wish to complain about a neighbour or other United Welsh tenant because of their anti-social behaviour, please email: tellmemore@unitedwelsh.com

 

General Feedback

If you have any ideas, suggestions or general feedback about our services please get in touch.

Email tellmemore@unitedwelsh.com or phone 0800 294 0195 and press Option 3.

Remember, please provide your full name, your address and your preferred contact details so we can get back to you as quickly as possible.

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